FAQ
Why haven't I received my Welcome email with my 10% coupon?
My Inner Circle mailing subscription has double-confirmation set up, which protects my system against spam. Double confirmation means you need to confirm you would like to subscribe twice-once on my website footer or from my sign-up form, and then once from an email you receive in your email account inbox. If you do not click the "confirm" button in the email that was sent to your inbox, our system will not register you as confirmed.
If you do not see a confirmation email from Natasha Marie Art, please check your spam folder or type my name in the search bar of your email inbox.
Once you double confirm by clicking the confirmation button in the email that was sent to you, you will automatically receive my Welcome email.
How long does shipping take?
Delivery time after the package is received by the post is typically 2-4 weeks. It takes anywhere from a few days to a week for me to package and send off a piece.
For international customers, please be patient, international shipping is new to me and I am doing my absolute best to deliver your packages to you in the most professional and timely manner.
How Much Does Shipping Cost?
Shipping to the customer is free for any order withing the United States. Shipping fees are not covered for returns, unless there was damage during transit.
I provide in-person delivery for any orders that reside in a 10 mile radius of my listed address in Boise, Idaho. If you qualify, there will be a checkbox under "Shipping Method" at checkout that says "Local Delivery." If you choose this option, please contact me at hi@natashamarieart.com to set up a delivery appointment.
Shipping internationally is offered through either DHL or USPS. The rates are calculated at checkout through my business platform depending on address, size of the package, and weight of the artwork and packaging.
I offer shipping to almost worldwide destinations. If you don't find your country listed, don't hesitate to get in touch with me via email so we can add your area.
To check if I am able to ship to your area, add an artwork to your cart, go to checkout, and see if your country is listed in the dropdown menu.
My international customers (outside of the US), you may need to pay domestic import and tax fees. Natasha Marie Art is not liable for customers' import fees on any products purchased. This includes but is not limited to the commissioning of a custom piece, original sculptures or paintings, and merchandise. All sculptures and paintings are shipped 'DDU' (Deliver Duties Unpaid) which means the courier company will contact you for payment of any outstanding duties or taxes once the product has reached your country, prior to delivery. Please note that import and tax fees are not within my control. Each country has its regulations in this regard, so I recommend checking your domestic rules and regulations for more information. If you refuse to pay these additional fees, your artwork will be returned back to me. Provided that the product is in its original condition, I will refund you the cost of your purchase (minus the cost of shipping to and from your country). Please contact your local customs/tax office for advice on how much duty or tax to expect to pay-I ship worldwide and do not possess the knowledge of each countries duty and tax rates for artwork.
Packing material:
I ship my work in special-ordered cardboard boxes, which is filled with water-soluble packing peanuts. Once you receive your item, simply place the packing peanuts in water and they should mostly dissolve. Discard any leftover packing peanut reside in the trash.
Insurance:
All artwork is insured to its full value, plus the initial shipping fee. In the unlikely event that the artwork gets damaged during delivery, please email me with photos and receipts at hi@natashamarieart.com and claim a complaint to the shipping company directly.
Do You Accept Returns?
Yes, you can return your artwork in 14 days after receiving it. Due to the delicate nature of the artwork during shipping, it must be returned in its original packaging and made sure that it’s secure for shipment. The artwork must be returned in the same condition as when it was sent. If you need to return your sculpture or painting, please contact me at hi@natashamarieart.com with the subject line "RETURN". The shipping fees are paid by the customer.